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These Terms and Conditions govern your use of our services and participation in tours provided by us. They cover important aspects like your responsibilities, limitations of liability, and other details you need to know when booking with us. Please review them carefully.
1. Agreement to Terms
By accessing our website and using our services, you agree to these Terms and Conditions. This document constitutes a legally binding agreement between you and us, outlining both your and our obligations. We reserve the right to update these terms without notice, and it is your responsibility to review them regularly.
2. Eligibility
To book a tour or participate in any activities, you must be at least 18 years old or have the legal capacity to enter into a binding agreement. Parents or guardians must book on behalf of minors and are responsible for their supervision during all activities.
3. Tour Availability
All tours are subject to availability. We make every effort to ensure that the information on our website is accurate, but tour availability, dates, and times are not guaranteed. We recommend booking in advance to secure your preferred dates.
4. Price Changes and Promotions
Prices listed on our website may be subject to change without notice due to factors such as seasonal demand, availability, or operational costs. Discounts, promotions, or special offers cannot be combined unless otherwise stated. Once a booking is confirmed, the price will not change, unless adjustments are needed due to changes in itinerary or services requested by you.
5. Payment Terms
To confirm your booking, full payment is required unless stated otherwise. Payments are processed securely, and by proceeding with payment, you agree that all information provided is accurate. Failure to pay the full amount within the specified time may result in cancellation of your booking.
6. Participant Responsibilities
You are responsible for ensuring that all participants in your booking have the necessary documents, such as valid passports, visas, or identification for the tour. Additionally, it is your responsibility to arrive at the designated tour meeting points on time. We will not be held liable for any delays or missed tours due to participant tardiness or failure to comply with local travel regulations.
7. Tour-Specific Guidelines
Some of our tours, such as desert safaris, boat tours, or theme park visits, may have specific requirements regarding health, safety, or clothing. It is your responsibility to familiarize yourself with these requirements and comply with them. For instance, certain tours may not be suitable for individuals with pre-existing medical conditions or pregnant women.
8. Tour Alterations
We reserve the right to make reasonable alterations to the itinerary of any tour without notice. This may include changes due to weather conditions, road closures, local events, or other unforeseen circumstances. In such cases, we will make every effort to provide comparable alternatives or reschedule where possible.
9. No Show and Late Arrivals
We operate on a strict schedule to ensure all participants enjoy the full experience. If you arrive late or fail to show up, the tour may proceed without you, and no refunds will be given. It is your responsibility to be at the designated pickup or meeting point on time.
10. Conduct and Behavior
We expect all participants to behave respectfully toward our staff, tour guides, and other guests. Disruptive or inappropriate behavior will not be tolerated, and we reserve the right to remove individuals from the tour without a refund if they fail to comply. This includes but is not limited to intoxication, aggression, or inappropriate actions toward local communities or the environment.
11. Force Majeure
We will not be held liable for delays or cancellations resulting from events outside our reasonable control, including but not limited to natural disasters, strikes, wars, pandemics, or governmental restrictions. In the event of a force majeure situation, we will work with you to reschedule the affected tours or provide a suitable alternative.
12. Insurance Requirements
It is your responsibility to ensure that you have adequate travel insurance that covers personal injuries, medical emergencies, cancellations, or loss of personal belongings during the tour. We are not liable for any costs incurred due to insufficient or lack of insurance.
13. Liability Waiver
By participating in our tours, you acknowledge the inherent risks associated with certain activities, such as desert safaris, water sports, and theme parks. You voluntarily assume these risks and release us from any liability for personal injury, property damage, or losses that may occur during your participation in the tour, except in cases of gross negligence or willful misconduct on our part.
14. Complaints and Disputes
If you have a complaint or issue regarding our services, we encourage you to inform us as soon as possible during or after the tour. We will make every effort to resolve any issues promptly and fairly. In the unlikely event of a dispute that cannot be resolved amicably, both parties agree to submit to the jurisdiction of the courts in the United Arab Emirates (UAE).
15. Personal Data
Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy, which you can find on our website. By booking a tour or using our services, you consent to the collection and use of your data as described in our Privacy Policy.
16. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates (UAE). Any disputes arising from the use of our services or website will be subject to the exclusive jurisdiction of the courts in the UAE.
17. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the updated terms.
18. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Address]
By booking a tour or using our services, you confirm that you have read, understood, and agree to these Terms and Conditions.
